Terms and conditions

Terms of Delivery, Privacy Policy, and Data Protection Statement

Itäisenkadun Taidetarvike

Privacy Policy and Data Protection Statement

The collection of certain personal data, such as address information, is necessary for the delivery of products ordered from the online store. We are committed to protecting the privacy of our customers and website users in accordance with the Personal Data Act, the Act on Electronic Communications Services, and other applicable legislation. The customer/user accepts this data protection clause by using our website/services.

When ordering a product/service from Itäisenkadun Taidetarvike, we gain access to the information provided by the customer, including address, phone number, email address, and information related to the customer relationship, such as billing and payment information, product and order information, customer feedback and contacts, and cancellation information. Personal data is collected from the user themselves during ordering or registration or later during the customer relationship. Itäisenkadun Taidetarvike does not disclose personal data received to third parties, nor do we use the information for direct marketing. The customer/user can, based on EU legislation, request Itäisenkadun Taidetarvike to delete information concerning them.

Itäisenkadun Taidetarvike's website uses Google Analytics, which stores demographic information about the user and information about website usage and browsing. Google is responsible for the storage of this information, and the user can, based on EU legislation, request Google to delete information concerning them. As an Analytics customer, Itäisenkadun Taidetarvike cannot link demographic information to individual users.

In addition to Google, due to technical implementation, information about website usage and browsing, as well as the customer's contact information, may end up with Itäisenkadun Taidetarvike's online store service provider Pulse24 Oy and payment service provider Paytrail Oyj. Pulse24 Oy or Paytrail Oyj is responsible for the storage of this information, and the user can, based on EU legislation, request the deletion of information concerning them. As a customer of Pulse24 Oy, Itäisenkadun Taidetarvike cannot link usage and browsing information to individual users. Itäisenkadun Taidetarvike has access to personal data received through the payment service provider. This information is used exclusively for deliveries and returns of products from the online store. Information about payment instruments or bank account details does not reach Itäisenkadun Taidetarvike.

Terms and Conditions for Payment, Delivery, and Order Cancellation in the Online Store

Payment Terms

Purchases are delivered to the customer after information about the payment has been transmitted to the online store. Itäisenkadun Taidetarvike is not responsible for payment delays caused by the systems of banks, credit institutions, or other payment intermediaries and online service providers. In Itäisenkadun Taidetarvike's online store, the payment terms follow the regulations in force in Finland concerning consumer sales, consumer trade, and online retail.

Payment Service Provider

Paytrail Oyj (2122839-7) acts as the payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the account statement or card bill and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact Itäisenkadun Taidetarvike first. Paytrail Oyj, Business ID: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä paytrail.com/kuluttaja/tietoa-maksamisesta

Delivery Terms

Products purchased from Itäisenkadun Taidetarvike's online store are delivered to the customer according to the chosen delivery method. If the ordered products are in stock, the purchases are collected, packed, and sent to the address provided by the customer within three business days from the time the payment information has been transmitted to the online store. If the ordered products are not in stock, the purchases are sent to the customer no later than the next business day after the product arrives from the supplier to Itäisenkadun Taidetarvike's online store's goods reception. The stock situation is visible to the customer in the online store when ordering the product. Estimated delivery time to Finland can be 5 business days and to the EU area 10 business days. Outside the EU area, the estimated delivery time is 10-15 business days.

Products ordered from Itäisenkadun Taidetarvike's online store can be delivered worldwide to official addresses with a fixed, regular access route. Orders placed outside Finland are delivered according to the delivery terms of Posti or a corresponding international transport service. For the delivery of orders placed outside Finland, the legislation of the country of delivery and the regulations of the transport service provider in the country of delivery are followed from the moment the delivery has passed from the sender's responsibility. Itäisenkadun Taidetarvike is not responsible for any delays in transport services outside the Finnish legislative area. Itäisenkadun Taidetarvike is not responsible for any service or handling fees, taxes, customs duties, or other fees that may be collected in the country of delivery.

Itäisenkadun Taidetarvike is not responsible for any delays in the distribution of the transport service or the delivery of goods, or for obstacles that have occurred in the distribution or delivery of goods. In Itäisenkadun Taidetarvike's online store, the delivery terms follow the regulations in force in Finland concerning consumer sales, consumer trade, and online retail.

Delivery Methods

Post Package to Finland The post package is delivered in Finland to a Posti service point corresponding to the customer's stated address (e.g., Posti office or parcel locker). Posti sends a notification of the arrived package to the recipient via email, SMS, or the Posti mobile application. After the post package arrives, the customer must pick it up within the time limit defined by the service point. Post packages not picked up within the time limit are returned to Itäisenkadun Taidetarvike. For uncollected orders, the regulations in force in Finland concerning consumer sales, consumer trade, and online retail are followed. The terms for storing and picking up post packages are defined by Posti at <a href="http://www.posti.fi.